Hand Made Wooden Pens by Rodney Neep

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IMPORTANT !!

If an item is being returned for warranty repair or exchange (or for refund) from outside the UK then the customs declaration MUST state one of the following statements:

  • "Return to manufacturer for full refund"
  • "Return to manufacturer for warranty repair"

Without such a statement then I would be charged 20% VAT on the stated value, plus import duty, plus a collection fee.

Should that happen then I reserve the right to not pay such charges and reject the delivery, in which case it will be returned to you by the carrier or postal service.

Items with a declared value of less than £15 (approx $20) are not subject to customs charges.

 

 

 

 

WARRANTY
AND REPAIR SERVICE

PENS

If any defects in workmanship or materials appear, Pens of the Forest offers an international limited warranty covering material and manufacturing defects under normal use for the period of one year or two years (depending on pen type*), commencing from the date of purchase. Every piece found to be defective under this warranty will be at Pens of the Forest's discretion either repaired, pending repair feasibility and availability of parts, or replaced, or substituted. In case of substitution, it cannot be guaranteed that the consumer will receive the same design but a piece of comparable value. This warranty shall not apply to any goods which have been, in Pens of the Forest's opinion, subject to abuse, modification, attempted repair, negligence, misuse, normal wear and tear or an accident. The warranty and all associated services thereto are sole and exclusive. However indispensable legal rights of the final consumer under applicable national legislation governing the sale of consumer goods are not affected by the guarantee. In no event shall Pens of the Forest be liable for any other damages occurring from Pens of the Forest's goods. To request our warranty service please bring the damaged article in its original package to retailer from whom you purchased the pen.

*Pen models with a two year warranty

  • Prince's Pen
  • Princess Pen
  • Staunton Senior
  • Staunton Junior
  • Chepstow
  • Beechenhurst Deluxe
  • Ellwood
  • Dean Swarovski Crystal Pens
  • Goodrich

*Pen models with a one year warranty:

  • Beechenhurst standard version
  • Soudley
  • Dean Technical Click Ballpoint
  • Dean Technical Fountain Pen & Rollerball Pen
  • Dean Technical Click Pencil
  • Forest
  • Mitcheldean
  • Cannop
  • Severn
  • Abbotswood
  • Flaxley
  • Double ended pen
  • Wye
  • Lydbrook
  • Ruardean
  • Artists Sketch pencil
  • Ballpoint & Pencil sets

SHAVING BRUSHES

If any defects in workmanship or materials appear, Pens of the Forest offers an international limited warranty covering material and manufacturing defects under normal use for the period of one year, commencing from the date of purchase. Every piece found to be defective under this warranty will be at Pens of the Forest's discretion either repaired, pending repair feasibility and availability of parts, or replaced, or substituted. In case of substitution, it cannot be guaranteed that the consumer will receive the same design but a piece of comparable value. This warranty shall not apply to any goods which have been, in Pens of the Forest's opinion, subject to abuse, modification, attempted repair, negligence, misuse, normal wear and tear or an accident.

See also:

Shaving Brush Care (the leaflet that came with your brush)

Shaving brush re-knotting and charges (and how to avoid it)